Documentation

Tickets

Discord ticket bot: private support channels opened from an open-ticket message. Staff claim, close, and save transcripts from ticket commands.

Recommended setup

Enable Tickets on the dashboard Modules page or with /modules set.
Configure staff roles, log channel, and panel text on the Tickets dashboard page or with /ticket setup.
Add dropdown types if needed (/ticket type add), then run /ticket post to publish the open-ticket panel.

`/ticket setup`

Turns tickets on and sets staff roles, log channel, and message text.

The Tickets dashboard page is easier for first-time setup.

`/ticket post`

Creates the open-a-ticket channel and posts the embed.

Run after setup when staff roles and panel copy are final.

`/ticket refresh`

Updates the open-ticket message after you change settings.

`/ticket type add`

Adds a dropdown option on the message (e.g. Billing, Report).

`/ticket type remove`

Removes a dropdown option by its label.

`/ticket type list`

Lists dropdown option labels.

`/ticket close`

Closes the ticket and locks the channel. Staff can delete it separately.

`/ticket open`

Reopens a closed ticket channel.

`/ticket claim`

Marks the ticket as yours so other staff know who is handling it.

`/ticket unclaim`

Releases your claim on a ticket.

`/ticket delete`

Deletes the ticket channel (staff only).

`/ticket transcript`

Saves a transcript to the log channel.

`/ticket add`

Adds another member to this ticket channel.

`/ticket remove`

Removes a member from this ticket channel.

`/ticket rename`

Renames the ticket channel.

`/ticket status`

Shows ticket module settings.